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Feedback / Complaints
Your voice matters.
Tell us what’s working, what could be better or what doesn’t feel right. Your experiences shape how we improve our support.
We’re here to listen
The good.
The difficult. The ideas.
You don’t need to have the perfect words.
Start with what you want us to know.
You have an idea.
Share a suggestion about your support, our communication or how we work. We welcome ideas that could make the service better for you.
Something isn’t right.
If you’re unhappy about any part of our service, we want to hear it. You can raise a concern even if you’re unsure how to describe it or what you want to happen next.
Choose how to share
A way that
works for you.
Use our feedback form, call, email or speak to our team. You can give feedback yourself or ask someone you trust to support you.
The form opens in a new tab. If a form isn’t the right option for you, get in touch another way and let us know any communication adjustments you need.
Your experience
Tell us what
matters to you.
You can tell us what happened, how it affected you and what you would like us to understand or do differently. Share as much as you feel comfortable sharing to begin the conversation.
If you’re sharing someone else’s experience, involve them and seek their consent before providing their personal information.
Our approach
Listen.
Understand. Respond.
We take feedback seriously. Our approach is to listen, understand your concerns and discuss what can happen next.
Making a complaint is part of having a say in your service. You should feel able to speak openly, ask questions and have someone you trust involved.
Let us know how you prefer to be contacted so we can continue the conversation in a way that works for you.